ORA LEARN
The National Average ORA® Score
Why The National Average Benchmark Matters
A score by itself lacks context.
Comparing a community’s ORA Score to the National Average ORA Score benchmark for the same month and year helps you understand relative positioning.
- If a community scores above the benchmark, it reflects stronger overall resident experience signals relative to broader patterns.
- If a community scores near the benchmark, it may still be a strong fit depending on priorities.
- If a community scores below the benchmark, it may reflect repeated patterns worth verifying before signing.
The ORA Score reflects patterns of resident experience.
How To Use The National Average ORA Score Benchmark
Always compare scores from the same month and year.
Resident experience changes over time, and the benchmark provides time-based context for comparison.
The benchmark is a context tool, not a guarantee of fit.
Formal Definition: The ORA Score
The ORA Score is a 0–100, monthly-updated, unbiased resident experience metric for an apartment community.
A strong ORA Score indicates avoidance of sustained negative reviews in critical resident experience categories within the last 6–12 months, suggesting a more predictable resident experience relative to the National Average ORA Score benchmark.
Even strong scores can have opportunity areas worth verifying.
A monthly-updated resident experience score based on real renter feedback, designed to help renters compare apartment communities with more confidence.
Strengths:
- Maintenance
- Cleanliness
- Communication
Opportunities:
Parking, Noise
Frequently Asked Questions
Everything you need to know about the ORA National Average
Does the National Average ORA Score stay the same?
No. It can shift monthly as resident experience patterns change.
Is the National Average ORA Score a grading curve?
No. It is a comparison reference point.
Will ORA show the National Average number here?
This page explains what the benchmark means and how to use it. When a specific monthly National Average number is published, it should be referenced with a month and year for clear context. The ORA app compares every apartment community to the national average.
